Terms of Service

Effective Date: April 18, 2026 · Last Updated: September 4, 2026

These Terms of Service ("Terms") govern your use of SplootPrint, a mobile application and related services operated by Apex Optimal LLC ("we," "us," or "our"). By creating an account or using SplootPrint, you agree to these Terms.

1. Who We Are

SplootPrint is a service provided by Apex Optimal LLC. SplootPrint allows users to upload photos of their pets, select an artistic style, and generate AI-powered pet portraits. Users may also purchase physical printed products featuring their generated portraits.

2. Eligibility

You must be at least 13 years old to use SplootPrint. If you are under 18, you represent that your parent or guardian has reviewed and agreed to these Terms on your behalf. By using the app, you represent that all information you provide is accurate and that you have the legal capacity to enter into this agreement.

3. Your Account

You must create an account to use SplootPrint. You are responsible for:

  • Keeping your login credentials secure and confidential
  • All activity that occurs under your account
  • Notifying us promptly at hello@splootprint.com if you believe your account has been compromised

We reserve the right to suspend or terminate accounts that violate these Terms.

4. User Content and Pet Photos

When you upload photos to SplootPrint, you retain ownership of those photos. By uploading, you grant us a limited, non-exclusive license to use your photos solely to generate your requested portrait and provide our services. We do not sell your photos or use them to train AI models. You represent that:

  • You own or have the right to use any photos you upload
  • Your photos do not infringe on anyone else's rights
  • Your photos do not contain unlawful content

5. AI-Generated Portraits

Portraits are generated using third-party AI technology (OpenAI DALL-E). Generated portraits are provided for personal use. Apex Optimal LLC does not guarantee any specific artistic result. You own the portraits generated for your account for personal, non-commercial use. Commercial resale of generated portraits is not permitted without our prior written consent.

6. Credits and Subscriptions

SplootPrint uses a credit system for portrait generation. Credits can be purchased individually or through a SplootPrint Pro subscription. Key terms:

  • Credits are non-refundable once used for portrait generation
  • Subscription credits are issued monthly and do not roll over
  • Unused purchased credits (non-subscription) do not expire
  • Subscriptions auto-renew unless cancelled at least 24 hours before the renewal date through your App Store or Google Play account settings
  • We reserve the right to modify pricing with reasonable notice

7. Physical Print Orders

When you place an order for a physical print:

  • Orders are fulfilled by Printify, a third-party print-on-demand provider
  • Once an order is placed and submitted to production, it cannot be cancelled or modified
  • Shipping times vary by destination and carrier
  • We are not liable for carrier delays, lost shipments, or customs-related issues
  • Defective or damaged items will be reprinted or refunded — contact us at hello@splootprint.com with a photo within 14 days of delivery
  • We do not accept returns on custom-printed products unless they are defective

8. Prohibited Use

You agree not to:

  • Upload photos you do not have the right to use
  • Attempt to reverse-engineer, scrape, or misuse our AI systems
  • Use the service for any unlawful purpose
  • Impersonate any person or entity
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Upload harmful, offensive, or illegal content

9. Intellectual Property

The SplootPrint app, branding, and underlying technology are the property of Apex Optimal LLC. Nothing in these Terms grants you any right to use our trademarks, logos, or proprietary technology other than as permitted to use the app.

10. Disclaimer of Warranties

SplootPrint is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the service will be uninterrupted, error-free, or that AI-generated portraits will meet your expectations.

11. Limitation of Liability

To the maximum extent permitted by law, Apex Optimal LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of SplootPrint. Our total liability to you for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.

These limits do not apply to liability that cannot be limited by law, including gross negligence, willful misconduct, fraud, or death or personal injury caused by our negligence. Some jurisdictions do not allow certain limitations, in which case our liability is limited to the maximum extent those jurisdictions permit.

12. Termination

We may suspend or terminate your access to SplootPrint at any time for violation of these Terms or for any other reason with reasonable notice. Unused credits are non-refundable upon termination for cause.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification. Continued use after changes constitutes acceptance.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Wisconsin, United States, without regard to conflict-of-law rules.

Talk to us first. Before filing any formal dispute, email hello@splootprint.com so we can try to resolve it directly. We will make a genuine attempt within 30 days.

Binding arbitration. If that does not resolve it, any dispute arising from these Terms or from SplootPrint will be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration takes place in Wisconsin, or remotely if you prefer. The arbitrator's decision is final and binding.

You can opt out. Email hello@splootprint.com within 30 days of first accepting these Terms, saying you opt out of arbitration and giving the name on your account. That is all it takes. Opting out costs you nothing, changes nothing else about these Terms, and we will not treat you differently for it. If you opt out, the arbitration and class action paragraphs do not apply to you and disputes go to the Wisconsin courts named above.

Class action waiver. YOU AND APEX OPTIMAL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Coordinated claims. If 25 or more people bring arbitration demands raising substantially the same issue through the same or coordinated counsel, the claims will be administered in batches of no more than 50, each before a single arbitrator, with the outcomes used as a guide for resolving the rest. The limitations period is paused for anyone waiting in a later batch, so nobody loses a claim by waiting their turn.

Small claims. Either party may still bring an individual action in small claims court for disputes within that court's jurisdiction.

15. Indemnification

You agree to indemnify and hold harmless Apex Optimal LLC from claims, damages, and reasonable legal costs arising from your use of SplootPrint, the photos you upload, your breach of these Terms, or your violation of anyone else's rights — including claims that a photo you uploaded infringed someone's copyright or privacy.

16. App Store Terms

These Terms are between you and Apex Optimal LLC only — not with Apple or Google. Where you obtained SplootPrint from the Apple App Store, the following also applies:

  • Apple has no obligation to provide maintenance or support for the app.
  • If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation.
  • Apple is not responsible for addressing any claim you or a third party has relating to the app, including product liability, legal or regulatory compliance, or consumer protection claims.
  • Apple is not responsible for investigating, defending, or resolving any third-party claim that the app infringes intellectual property rights.
  • You confirm you are not located in a country subject to a US Government embargo or designated as terrorist-supporting, and that you are not on any US Government prohibited-party list.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Where you obtained the app from Google Play, Google's terms govern that distribution and Google is likewise not a party to these Terms.

17. General Provisions

Entire agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and Apex Optimal LLC regarding SplootPrint.

Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the rest stays in full force.

Waiver. If we do not enforce a provision, that is not a waiver of it or of any other provision.

Assignment. You may not assign or transfer these Terms or your rights under them. We may assign them without restriction.

Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, acts of government, internet or infrastructure failures, or third-party service or print-partner outages.

18. Contact Us

Apex Optimal LLC
Email: hello@splootprint.com